Customer Experience (CX) Management

How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth

What you’ll learn

• Understand the customer journey as people discover and engage with a business
• Immediately impact various parts of the customer journey to improve customer
  experience.
• Understand how improving customer experience leads to increased revenue
• Understand the difference between customer service and customer experience

This would be a great course for you if:

• You are a current business owner – whether you have an ecommerce, brick and mortar or service business– who is actively seeking ways to improve your customers’ experience
• You do not believe that providing a superior customer experience can directly benefit your business in terms of higher revenue and greater business growth.
• You aren’t sure of the difference between customer service and customer experience
• You are constantly lowering prices or offering discounts to attract and retain customers and are looking for ways to differentiate your business beyond competing on price
• You are spending excessive time and money troubleshooting with reactive customer service

Course sections include:

• Understanding Customer Experience
• The Customer Journey
• Customer Centric Culture
• Making an Impact Through Customer Experience
• Managing Voice Of Customer & Soliciting Feedback
• Best Practices in Responding to Reviews
• Human Centered Design Best Practices

Who this course is for:

• Current business owners actively seeking ways to improve their customers’ experience
• Prospective business owners who want to know how they should prepare to offer a superior customer experience
• Anyone interested in learning what “customer experience” is and how it can be impacted

Schedule a call to know more